Return Policy

Last update:January 29, 2024

We want you to be fully satisfied with your purchases. If for any reason you are not satisfied with your order, we accept returns under the following conditions.

1. Right of Withdrawal

In accordance with current legislation, you have a period of 14 days from the receipt of your products to exercise your right of withdrawal without providing any justification.

2. Return Conditions

To be eligible for a return, the following conditions must be met:

• Products must be returned in their original condition, unused, and undamaged.
• Products must be in their original packaging, complete with all accessories, manuals, etc.

3. Return Procedure

To return a product, please follow these steps:

01.  Contact our customer service via our online form or at the following email address: contact@ourwebsite.com, providing your order number and the reason for the return.
02.  You will then receive detailed instructions on the return process.
03.  Carefully pack the products to be returned and ship them to the address provided to you.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases of error on our part (defective product or order error).

5. Refund

Once the return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If your refund is approved, a credit will be automatically applied to your credit card or original method of payment within 14 days.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at contact@ourwebsite.com.

7. Non-Returnable Products

Certain types of products cannot be returned, such as:

• Customized or personalized products
• Perishable products
• Opened or used products for hygiene reasons (e.g., makeup, skincare products, etc.)

8. Contact

For any questions regarding our return policy, please contact us via our online form or at the following email address: contact@ourwebsite.com.
We strive to handle each return diligently and thank you for your understanding and cooperation.